Our number one priority during this time will always be to ensure the continued health and safety of our customers, our team members and our partners. We are committed to the global efforts in containing the spread of COVID-19, and will follow every recommended precaution and preventative guideline from our government and the World Health Organisation.
Our office team are always ready to assist with processing new bookings or quote requests.
Safety first
Hotspots2c & Africa Select Journeys’ pledge to adhere to the following TOURISM INDUSTRY STANDARD PROTOCOLS FOR COVID-19 during the time of the pandemic as prescribed by TBCSA (Tourism Business Council of South Africa).
KEEP MASKS ON
Tour Guides and travellers will be required to wear cloth face masks whilst on tour; in the vehicle or in public for travel during the COVID-19 pandemic. Please bring your own mask.
KEEP IT CLEAN
Hand sanitiser or disinfectant hygienic wipes will be available and used regularly. Tour vehicles will be cleaned and disinfected between tours as well as during the tour during the pandemic. We'll make every effort to have hand sanitiser available, but we recommend bringing your own too.
KEEP COOL
Travellers' and guide's temperatures will be measured daily to ensure all are fit for travel during the pandemic.
KEEP TRACK
Travellers will be required to sign and complete a Declaration of Health document and indemnity form before boarding the tour during the pandemic.
KEEP YOUR DISTANCE
Tour group size capacity limits and social distancing controls will be strictly monitored during the pandemic. You can upgrade to a private room for overnight stay tours or even book a private custom tour for further peace of mind.
KEEP IT SAFE
Our tour guides are trained in First Aid, CPR, and will be up to date on all health and safety policies and protocols during these evolving times. You also have access to 24/7 staff support who are well-equipped to handle emergencies and can help you find local clinics if you're feeling sick.
All operations, third-party transport, activity and accommodation suppliers used on tour will adhere the required COVID-19 guidelines for travel during the pandemic and until post-COVID-19 travel protocols are determined.
Our travellers' safety and wellbeing is our biggest concern. If you're not feeling well in advance or travel restrictions affect your trip before your departure, our new flexible booking policy provides you with flexibility and freedom to change your booking date up to 8 or more days before the tour. If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining u
Medial costs and transport to the doctor is your own expense. Nor refunds of the activities not able to join and if you need to miss days due to covid reasons on tour.
The protocols will be updated as required on an ongoing basis in line with the risk-adjusted activity allowed and the pandemic status in South Africa.
Free & flexible bookings
With Hotspots2c you’re never locked in. We all know plans can change easily. Our new flexible booking policy simplifies the booking update process.
You can book with confidence and know that your payment with us is safe and protected, even if you do need to cancel your trip before the final payment deadline is reached.