Our number one priority during this time will always be to ensure the continued health and safety of our customers, our team members and our partners. We are committed to the global efforts in containing the spread of COVID-19, and will follow every recommended precaution and preventative guideline from our government and the World Health Organisation.
Hotspots2c & Africa Select Journeys’ pledge to adhere to the following TOURISM INDUSTRY STANDARD PROTOCOLS FOR COVID-19 during the time of the pandemic as prescribed by TBCSA (Tourism Business Council of South Africa).
KEEP MASKS ON
Guides and travellers will be required to wear a face mask whilst driving or in public indoor spaces during the ongoing COVID-19 pandemic. Please remeber to bring your own mask.
KEEP IT CLEAN
Hand sanitiser or disinfectant hygienic wipes will be available and used regularly. Tour vehicles will be cleaned between tours as well as during tours. We'll make every effort to have hand sanitiser available, but we recommend bringing your own too.
Travellers' and guides' temperatures will be measured often.
Travellers will be required to complete a temprature check and indemnity form during each day of the tour during the pandemic.
KEEP YOUR DISTANCE
Tour group size capacity limits and social distancing controls will be strictly monitored during the pandemic. You can book a private room package for overnight stay tours or book a private custom tour for further peace of mind.
Our tour guides are trained in First Aid, CPR, and will be up to date on all health and safety policies and protocols during these evolving times. You also have access to 24/7 staff support who are well-equipped to handle emergencies and can help you find local clinics if you're feeling sick.
All operations, third-party transport, activity and accommodation suppliers used on tour will adhere to the required COVID-19 guidelines for travel during the pandemic and until post-COVID-19 travel protocols are determined.
Our travellers' safety and wellbeing is our biggest concern. If you're not feeling well in advance or travel restrictions affect your trip before your departure, our flexible booking policy provides you with flexibility and freedom to change your booking date at no extra charge up to the full payment deadline of each tour.
Invest in good travel insurance to cover you if a booking needs to be cancelled. If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining the tour. Medical costs and transport to the doctor is your own expense. No refunds of activities or accommodation that are missed are available should you not be able to complete the tour due to covid reasons. The protocols will be updated as required on an ongoing basis in line with the risk-adjusted activity allowed and the pandemic status in South Africa.
Do you need a vaccination or negative test?
Anyone travelling with Hotspots2c will need to comply with our standard SafeTravels covid protocols on arrival and during the trip. We do not mandate vaccination and you do not need a negative PCR test if you are healthy.
If you have a fever or any other covid symptoms before or on tour, you may be required to have a doctor clear you before rejoining or joining a tour. If you came in contact with a person who has tested positive, you should contact your doctor, cancel all your travel and isolate for 5 days to see if symptoms develop.
What if you test covid positive pre-trip?
We highly recommend you obtain travel insurance to cover situations such as this. If you test positive before a tour, you should self-isolate and delay travel as symptoms may well develop, or until you have recovered from COVID-19. You will be unable to join your trip with a positive covid PCR test and we recommend you contact your medical aid, travel insurance, local health department and health care provider for further medical assistance and advice.
What if you need to cancel due to exposure or tested covid positive pre-trip?
You do need to do a PCR test if you come in contact or are alerted that you've come in contact with a person who has tested positive for covid and ideally isolates for 5 days to see if symptoms develop. Standard cancellation terms for your booking applies.
After at least 7-days isolation and if you feel healthy again; you can travel on a Hotspots2c tour again if you can proof you've taken the PCR or rapid test more than 7-days before tour date.
What if you test covid positive during the trip?
If a person on a group tour tests positive for covid during a trip; the management shall decide fo a tour needs to be cancelled. All passengers on the same vehicle would have been exposed so would also need to self isolate.
No refunds of activities or accommodation that are missed are available should you not be able to complete the tour due to covid reasons. Medical costs and transport to the doctor or hospital is your own expense. We highly recommend you obtain travel and medical insurance to cover emergencies like this.
Flexible booking options
We know plans can change easily. Our new flexible booking policy simplifies the booking update process.
You can book with confidence and know that your payment with us is safe and protected.
Only 20% deposit to reserve advance bookings
Full payment is only due 8 to 31 days before departure
Interest-free Partial Payment Plans available