Our number one priority is to ensure the continued health and safety of our team members, our partners and our customers. We are committed to containing the spread of the COVID-19 virus, and we will follow every recommended precaution and preventative guideline from our government and World Health Organisation once our country's lockdown and travel restrictions have been lifted.
During our country's lockdown, our sales and reservation team members continue to work remotely from home and are always ready to assist with processing new bookings or accepting trip or quote requests.
We are travel-ready.
Safety first
COVID-19 SAFE TRAVELS COMPLIANCE PLEDGE: Hotspots2c & Africa Select Journeys’ pledge to adhere to the following TOURISM INDUSTRY STANDARD PROTOCOLS FOR COVID-19 during the time of the pandemic as prescribed by TBCSA (Tourism Business Council of South Africa).
KEEP MASKS ON
Tour Guides and travellers will be required to wear cloth face masks whilst on tour; in the vehicle or in public for travel during the COVID-19 pandemic. Please bring your own mask.
KEEP COOL
Travellers' and guide's temperatures will be measured daily to ensure all are fit for travel during the pandemic.
KEEP TRACK
Travellers will be required to sign and complete an online Declaration of Health document and indemnity form when boarding the tour during the pandemic.
Our travellers' safety and wellbeing is our biggest concern. If you're not feeling well in advance or travel restrictions affect your trip before your departure, our new flexible booking policy provides you with flexibility and freedom to change your booking date up to 30 days before the tour. If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining us.
KEEP IT CLEAN
Hand sanitiser or disinfectant hygienic wipes will be available and used regularly. Tour vehicles will be cleaned and disinfected between tours as well as during the tour during the pandemic. We'll make every effort to have hand sanitizer available, but we recommend bringing your own.
KEEP GROUPS SMALL
Tour group size capacity limits and social distancing controls will be strictly monitored during the pandemic. You can upgrade to a private room for overnight stay tours or even book a private custom tour for further peace of mind.
WE'RE ALL IN THIS TOGETHER
Our tour guides are trained in First Aid, CPR, and will be up to date on all health and safety policies and protocols during these evolving times. You also have access to 24/7 staff support who are well-equipped to handle emergencies and can help you find local clinics if you're feeling sick.
All operations, third-party transport, activity and accommodation suppliers used on tour will adhere the required COVID-19 guidelines for travel during the pandemic and until post-COVID-19 travel protocols are determined.
The protocols will be updated as required on an on-going basis in line with the risk-adjusted activity allowed and the pandemic status in South Africa.
More flexibility
Zero Deposit
That's right; no deposit is required to reserve a spot for tour bookings made more than 31 days in advance. This means you can book your space on a tour without paying a deposit as long as the tour is paid in full at least 31 days before the tour departure date. Simply book online to reserve your spot. No credit card details or payment required. Full payment needs to be made to secure your spot at least 31 days before the tour departs. The Zero Deposit option is only valid on specific join group and some private tour bookings.
Free Date Changes
With Hotspots2c you’re never locked in. We know plans can easily change, so we've kept it simple to allow free date changes, or free tour changes if they are made up to 31 days before your original trip's departure date. If you (or we) do need to cancel your trip for any reason, and at least 31 days before departure, you will receive a full Flexi Travel Voucher as a refund to the value of the payment received by Hotspots2c (in ZArand currency). If you wish to receive the refund in your bank account or request changes closer to the tour departure date, our standard booking terms will apply.
Flexi Travel Voucher
Our travel vouchers are ideal to give a loved one the gift of adventure, allowing them to pick their own trip. It also ensures the best exchange rate value if you buy it when the currency exchange rate is in your favour or if you're not sure what or when to book yet. Flexi Travel Vouchers can be redeemed toward any future booking with Hotspot2c Tours within 36 months of the voucher date. Vouchers can be transferred to a friend or family member but cannot be exchanged for cash. Vouchers are calculated in ZAR (South African Rand) currency.
Partial Payment Plan
Our zero deposit booking option offer you the option to pay for your trip as and when you can. No deposit is required to make a tour reservation and the full payment only needs to be made at least 31 days before the trip. So, why not plan your holiday in advance and part pay your trip in affordable instalments that fits your budget. No interest, no catch and no hidden fees.
Secure Payments & Rand Price Guarantee
Buy with confidence at Hotspots2c; payments up to ZAR150 000 is protected and bonded by SATSA Lost Advances Fund. Mastercard & Visa credit card payments are processed securely online. If you'd like to make a secure transfer directly into our bank account, please contact us.
Once you've reserved your tour the ZARand price will not change despite currency fluctuations. Bookings, refunds and Flexi Travel voucher values are all calculated in our local ZAR (South African Rand) as a base currency. Transaction values in your own currency could be affected due to bank fees and currency exchange fluctuations, but the ZARand value you reserved and paid for will never change.
