Safe Travels - Travel with flexibility and confidence - COVID protocols followed by Hotspots2c Tours Hotspots2c Safe Travels - Travel with flexibility and confidence - COVID protocols followed by Hotspots2c Tours | Hotspots2c

COVID Safe Travels


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Our number one priority during this time will always be to ensure the continued health and safety of our customers, our team members and our partners. We are committed to the global efforts in containing the spread of COVID-19, and will follow every recommended precaution and preventative guideline from our government and the World Health Organisation.

 

Safety first

Hotspots2c & Africa Select Journeys’ pledge to adhere to the following TOURISM INDUSTRY STANDARD PROTOCOLS FOR COVID-19 during the time of the pandemic as prescribed by TBCSA (Tourism Business Council of South Africa). 

 

KEEP MASKS ON

Guides and travellers will be required to wear a face mask whilst driving or in public indoor spaces during the ongoing COVID-19 pandemic. Please remeber to bring your own mask.

 

 

 

 

KEEP IT CLEAN

Hand sanitiser or disinfectant hygienic wipes will be available and used regularly. Tour vehicles will be cleaned  between tours as well as during tours. We'll make every effort to have hand sanitiser available, but we recommend bringing your own too.

 

KEEP COOL

Travellers' and guides' temperatures will be measured often.

 

KEEP TRACK

Travellers will be required to complete a temprature check and indemnity form during each day of the tour during the pandemic. 

 

KEEP YOUR DISTANCE

Tour group size capacity limits and social distancing controls will be strictly monitored during the pandemic. You can book a private room package for overnight stay tours or book a private custom tour for further peace of mind.

 

 

Keeping Safe

Our tour guides are trained in First Aid, CPR, and will be up to date on all health and safety policies and protocols during these evolving times. You also have access to 24/7 staff support who are well-equipped to handle emergencies and can help you find local clinics if you're feeling sick. 

All operations, third-party transport, activity and accommodation suppliers used on tour will adhere to the required COVID-19 guidelines for travel during the pandemic and until post-COVID-19 travel protocols are determined. 

Our travellers' safety and wellbeing is our biggest concern. If you're not feeling well in advance or travel restrictions affect your trip before your departure, our flexible booking policy provides you with flexibility and freedom to change your booking date at no extra charge up to the full payment deadline of each tour.

Invest in good travel insurance to cover you if a booking needs to be cancelled. If you have a fever or any other symptoms on tour, you may be required to have a doctor clear you before rejoining the tour. Medical costs and transport to the doctor is your own expense. No refunds of activities or accommodation that are missed are available should you not be able to complete the tour due to covid reasons. The protocols will be updated as required on an ongoing basis in line with the risk-adjusted activity allowed and the pandemic status in South Africa. 

 

Do you need a vaccination or negative test?

Anyone travelling with Hotspots2c will need to comply with our standard SafeTravels covid protocols on arrival and during the trip. We do not mandate vaccination and you do not need a negative PCR test if you are healthy.
If you have a fever or any other covid symptoms before or on tour, you may be required to have a doctor clear you before rejoining or joining a tour. If you came in contact with a person who has tested positive, you should contact your doctor, cancel all your travel and isolate for 5 days to see if symptoms develop. 
 
 

What if you test covid positive pre-trip?

We highly recommend you obtain travel insurance to cover situations such as this. If you test positive before a tour, you should self-isolate and delay travel as symptoms may well develop, or until you have recovered from COVID-19. You will be unable to join your trip with a positive covid PCR test and we recommend you contact your medical aid, travel insurance, local health department and health care provider for further medical assistance and advice.
 

What if you need to cancel due to exposure or tested covid positive pre-trip?

You do need to do a PCR test if you come in contact or are alerted that you've come in contact with a person who has tested positive for covid and ideally isolates for 5 days to see if symptoms develop. Standard cancellation terms for your booking applies.
After at least 7-days isolation and if you feel healthy again; you can travel on a Hotspots2c tour again if you can proof you've taken the PCR or rapid test more than 7-days before tour date.
 

What if you test covid positive during the trip?

If a person on a group tour tests positive for covid during a trip; the management shall decide fo a tour needs to be cancelled. All passengers on the same vehicle would have been exposed so would also need to self isolate.
No refunds of activities or accommodation that are missed are available should you not be able to complete the tour due to covid reasons. Medical costs and transport to the doctor or hospital is your own expense. We highly recommend you obtain travel and medical insurance to cover emergencies like this.
 

Flexible booking options

We know plans can change easily. Our new flexible booking policy simplifies the booking update process.

You can book with confidence and know that your payment with us is safe and protected.

Only 20% deposit to reserve advance bookings

Full payment is only due 8 to 31 days before departure

Interest-free Partial Payment Plans available 

 

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POPIA & Cookie Policy for Hotspots2c

As per South Africa’s Protection of Personal Information Act (POPIA), we use the following terms to describe different types of visitors and users of our Site and Services. 

 

How We Use Your Information

We only collect and use your personal information for arranging your tour with us. We may also use personal information about you to improve our marketing and promotional efforts, analyze site usage, to improve our content and product offerings.

If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you with a way to unsubscribe in the email. If you wish to no longer receive our newsletters you may update the settings in your account, follow the unsubscribe instructions located in the email, or you may contact us.

 

What Information Do We Collect?

Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized holiday or travel experience. This allows us to provide services and features that most likely meet your needs, and to customize the service to meet your expectation. We only collect personal information about you that we consider necessary for achieving this purpose.

When booking a tour, we require you to provide various contact and identity information, and other personal information as indicated on the relevant forms on the site (which vary, depending on what kind of trip your book).  Where possible, on these forms we indicate which fields are required and which fields are optional.

In addition, as you use the site, you can from time to time enter or send to us personal information. We may need to disclose this personal information to third party suppliers to book your tour package and arrange your travel plans.

 

 

Cookies & Tracking

In general, you can browse the site without telling us who you are or revealing any personal information about yourself. However, we automatically track certain information about you based upon your behaviour on our site and store it through log files. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you and our community, and to improve our site. This information may include the URL that you just came from, which URL you next go, your computer browser information, and your IP address.  This information is encrypted, stored securely and will never be shared or sold to third parties and are only for research purposes.

 

Our Disclosure of Your Information

We will share your personal information with third parties only in the ways that are described above, or as otherwise in accordance with instructions provided by yourself or your booking agent. We do not sell your personal information to third parties.

 

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the functionality of the site.

For more general information on cookies, you can view the Wikipedia article on HTTP Cookies.

 

 

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

 

 

The Cookies We Set

This site offers a newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

 

 

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third-party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve ads uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ online.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used on this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

 

 

Booking System Security

We utilize some of the most advanced technology for available for Internet security. Our booking system is hosted on a segregated database and all web services are protected with an industry standard 256 Bit SSL encrypted certificate. Our booking system systems are PCI DSS compliant and our compliance is validated by Trustwave.      

 

It’s Your Data

All data associated with your account, including transactions are secure and automatic encrypted backups are run to ensure your online data is safe and protected.   Remote Vulnerability Scanning Our booking system undergoes regular PCI Compliance scans to ensure all bookings and transactions are PCI-DSS compliant. These scans check for known vulnerabilities and common security holes in server configurations. They are performed by our security compliance provider, Trustwave.  

 

PCI Policy & Secure Payments

Our bookings website provider is PCI DSS compliant. This compliance extends to all accounts and transactions that are processed through our system.

The PCI Data Security Standard (PCI DSS) was created by the major credit card companies to ensure the adoption of consistent security measures by all merchants. There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant: Maintain a Secure Network Maintain a Vulnerability Management Program Regularly Monitor and Test Networks Protect Cardholder Data Implement Strong Access Control Measures Maintain an Information Security Policy We do not store or ask for cardholder data in emails or telephonically, but relies entirely on third party payment gateways to handle these functions. Our third-party service providers handle payment processing and storage of cardholder data. All third party processors supported by Hotspots2c's booking system are PCI DSS certified.